Shipping policy

 

RYLAN USES DHL WORLD WIDE EXPRESS TO DELIVER YOUR RYLAN ITEM. ONCE THE ITEM HAS BEEN DISPATCHED FROM OUR WAREHOUSE, YOU WILL RECEIVE AN EMAIL WITH A DHL TRACKING NUMBER THAT WILL ALLOW YOU TO TRACK THE DELIVERY UNTIL IT ARRIVES.

TRANSIT TIME IS USUALLY BETWEEN 3 AND 7 BUSINESS DAYS FROM THE TIME YOU PLACE AN ORDER ON OUR SITE.

RYLAN SHIPS YOUR ITEM FREE OF CHARGE VIA DHL WORLDWIDE EXPRESS. (*DUTIES & TAXES NOT INCLUDED)
(*FREE SHIPPING EXCLUDES SAMPLE SALE ORDERS. SAMPLE SALE ORDERS ARE A FLAT RATE OF $10.00 AUSTRALIA WIDE AND $30.00 WORLDWIDE.)

ALL DELIVERIES HAVE BEEN INSTRUCTED TO BE SIGNED FOR, SO PLEASE MAKE SURE YOU PROVIDE AN APPROPRIATE ADDRESS. TO AVOID ANY ISSUES WITH DELIVERY, WE HIGHLY RECOMMEND YOU HAVE YOUR ORDER SHIPPED TO ONE OF THESE LOCATIONS:

A BUSINESS ADDRESS
AN ADDRESS YOU KNOW YOU WILL BE AT THROUGH THE DAY
AN ADDRESS WHERE YOU KNOW SOMEONE WILL BE THERE TO SIGN FOR THE PARCEL

ADDRESSES WE CANNOT SHIP TO –

P.O. BOXES
PARCEL COLLECT SERVICES
A.P.O. BOXES
F.P.O. ADDRESSES

IF YOU NEED TO MAKE ANY DELIVERY CHANGES, ONCE YOU HAVE BEEN SUPPLIED YOUR DHL TRACKING NUMBER, PLEASE CONTACT YOUR LOCAL DHL OFFICE TO REQUEST THE REQUIRED CHANGES.

DUTIES AND TAXES

DEPENDING ON YOUR SHIPPING DESTINATION, A FEE FOR DUTIES AND TAXES WILL BE  CHARGED AT CHECKOUT. ONCE PAID, YOUR RYLAN ITEM WILL BE DELIVERED TO YOUR DOOR, NO ADDITIONAL CHARGES.

IMPORTANT INFORMATION

BEFORE WE CAN COMPLETE YOUR ORDER DISPATCH, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUE. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM. THIS IS FOR YOUR PROTECTION.

INSURANCE

RYLAN INSURES EACH PURCHASE DURING THE TIME IT IS IN TRANSIT UNTIL IT IS DELIVERED TO YOUR INSTRUCTED ADDRESS. A SIGNATURE IS REQUIRED FOR DELIVERY OF YOUR RYLAN ITEM. AT WHICH TIME, RESPONSIBILITY FOR YOUR PURCHASED GOODS PASSES TO YOU. IF YOU HAVE SPECIFIED A RECIPIENT WHO IS NOT YOU FOR DELIVERY PURPOSES (FOR EXAMPLE AS A GIFT) THEN YOU ACCEPT THAT EVIDENCE OF A SIGNATURE BY THEM (OR AT THAT DELIVERY ADDRESS) IS EVIDENCE OF DELIVERY AND FULFILMENT BY RYLAN AND TRANSFER OF RESPONSIBILITY IN THE SAME WAY.