Rylan uses DHL World Wide Express to deliver your precious item. Once the item has been dispatched from our warehouse in Australia, you will receive an email with a DHL tracking number that will allow you to track the delivery until it arrives.
Transit time is usually between 3 and 7 Business days from the time you place an order on our site.
All orders worldwide are now shipped free of charge.
(This excludes International Duties and Taxes).
All deliveries have been instructed to be signed for, so please make sure you provide an appropriate address. To avoid any issues with delivery, we highly recommend you have your order shipped to one of these locations:
A business address
An address you know you will be at through the day
An address where you know someone will be there to sign for the parcel
Addresses we cannot ship to –
Parcel Collect Services
If you need to make any delivery changes, once you have been supplied your DHL tracking number, please contact your local DHL office to request the required changes.
Duties and Taxes
International shipping is not inclusive of Duties and Taxes. All international deliveries outside of Australia are shipped on a DDU (Delivered Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. You will need to arrange for payment of these to release your order from customs on arrival.
On shipping we will provide you with the tracking details for your delivery. This will assist you in tracking your delivery and arranging the payment of any required duties and taxes. We will assist you where we can to ensure you receive your delivery as quickly and efficiently as possible. If you have any issues or concerns, please do not hesitate to contact us on firstname.lastname@example.org.
Before we can complete your order dispatch, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. This is for your protection.
Rylan insures each purchase during the time it is in transit until it is delivered to your instructed address. A signature is required for delivery of your Rylan item. At which time, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rylan Studios and transfer of responsibility in the same way.