Returns & Exchanges
The Rylan team takes the utmost care to select raw materials of the highest quality and finish.
Leather is a natural product and as such will have imperfections. These features enhance the natural beauty and individuality of each piece. Please embrace these variations as something unique to your purchase that nobody else will have. Returns will not be accepted due to natural leather variations.
We encourage you to contact us at firstname.lastname@example.org with any questions or concerns about Rylan products.
However, if you’re unhappy with your selection we accept returns and exchanges that comply with the following Returns & Exchange policy.
Returns and Exchange Policy
If you are unhappy with your purchase you must contact us within 48 hours of receiving your delivery to request a “Return Authorisation” – (RA) and to notify the Rylan team of your return. You may return your item for a refund. The cost of the return will be deducted from your total refund amount. Returned or exchanged items must be in their original condition and completely unused. All cards must be attached and packaging in its original condition.
Items delivered within Australia, must be returned within 7 Days of receiving the RA Number and 14 Days for international customers. Returns or exchanges received outside of these times will not be accepted.
If you would like to use an alternate courier service to return the goods you may, however the goods are the responsibility of the consumer until the return has reached the Rylan warehouse.
The costs of returns or exchanges will be reimbursed in the case of faulty or incorrectly supplied goods.
Exchanges are based on availability and are shipped to you free of charge. Original shipping costs are non-refundable.
How to return your purchase:
Step 1: Contact Rylan at email@example.com within 48 hours of receiving your item to obtain your “Returns Authorisation” – (RA) and to notify the team of your return.
Step 2: The Rylan team will send you return shipping labels via the DHL portal.
Step 3: Place the item in the original shipping box or a secure, solid carton box. Please ensure you include your original purchase receipt.
Step 4: Print the shipping documents sent to you via the Rylan and DHL team. Please have the box open with the printed documents ready for the DHL driver to collect.
Step 5: Please contact your local DHL Express office to organise collection of your return parcel.
Rylan reserves the right to refuse any return of merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
In order to apply for a refund you must contact firstname.lastname@example.org within 48 hours of receiving the goods and follow the returns process above.
On receipt of the returned items, they will be comprehensively reviewed to ensure that the items have not been used and all cards are complete and intact. Once approved Rylan will issue you a refund.
Refunds typically take 3–5 business days to process from the date they’re received. Refunds will be issued for the value of the item in your original form of payment, however original shipping and handling charges are non-refundable, unless the item is faulty. You will be notified via email once the refund has taken place.
Please note that your banking institution may require additional days to process and credit this transaction to your account.
Unfortunately, we cannot offer exchanges or refunds on sale items unless the item is deemed faulty.
In the unlikely event that there is a production flaw or fault that occurs within 12 months from your date of purchase, please email email@example.com. You will need to supply proof of purchase and detailed information of the fault and any causes of the fault. General wear and tear is not to be considered a fault and only genuine production faults are covered under warranty. If the item has been poorly maintained or mistreated, Rylan reserves the right to decline such warranty claims. In the event that it is deemed by Rylan as a production fault, the item will be repaired or replaced with the same or equivalent product at no charge.
We appreciate your understanding.