Returns & Exchanges

The Rylan team takes the utmost care to select raw materials of the highest quality and finish.

Leather is a natural product and as such will have imperfections. These features enhance the natural beauty and individuality of each piece. Please embrace these variations as something unique to your purchase that nobody else will have. Returns will not be accepted due to natural leather variations.

We encourage you to contact us at contact@rylan.studio with any questions or concerns about Rylan products.

However, if you’re unhappy with your selection we accept returns and exchanges that comply with the following Returns & Exchange policy.

Returns and Exchange Policy

If you are unhappy with your purchase you must contact us within 48 hours of receiving your delivery to request a “Return Authorisation” – (RA) and to notify the Rylan team of your return.  Returned or exchanged items must be in their original condition and completely unused. All cards must be attached and packaging in its original condition.

Items delivered within Australia, must be returned within 7 Days of receiving the RA Number and 14 Days for international customers. Returns or exchanges received outside of these times will not be accepted.

You can use any shipping service to return your item, however we strongly recommend you use a tracked service as the goods are the responsibility of the consumer until the return has reached the Rylan warehouse.

The costs of returns or exchanges will be reimbursed in the case of faulty or incorrectly supplied goods.

Exchanges are based on availability and are shipped to you free of charge.

All original shipping costs are non-refundable on all returned items. 

How to return your purchase:

Step 1: Contact Rylan at contact@rylan.studio within 48 hours of receiving your item to obtain your “Returns Authorisation” – (RA) and to notify the team of your return.

Step 2: Rylan will issue you a returns form with a return number to add into your shipment.

Step 3: Please send your Rylan item back in its original box and condition using your preferred delivery service. We strongly recommend using a tracked delivery service as the goods are the responsibility of the consumer until the return has reached our warehouse. 

Step 4: Once the Rylan warehouse team has reviewed your item, if all approved, your order will be refunded. The original shipping and handling charges are non-refundable.

Please note: Rylan reserves the right to refuse any return of merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

Refunds Policy

In order to apply for a refund you must contact contact@rylan.studio within 48 hours of receiving the goods and follow the returns process above.

On receipt of the returned items, they will be comprehensively reviewed to ensure that the items have not been used and all cards are complete and intact. Once approved Rylan will issue you a refund.

Refunds typically take 3–5 business days to process from the date they’re received. Refunds will be issued for the value of the item in your original form of payment, however original shipping and handling charges are non-refundable, unless the item is faulty. You will be notified via email once the refund has taken place.

Please note that your banking institution may require additional days to process and credit this transaction to your account.

Unfortunately, we cannot offer exchanges or refunds on sale items unless the item is deemed faulty.

Warranty 

In the unlikely event that there is a production flaw or fault that occurs within 12 months from your date of purchase, please email contact@rylan.studio. You will need to supply proof of purchase and detailed information of the fault and any causes of the fault. General wear and tear is not to be considered a fault and only genuine production faults are covered under warranty. If the item has been poorly maintained or mistreated, Rylan reserves the right to decline such warranty claims. In the event that it is deemed by Rylan as a production fault, the item will be repaired or replaced with the same or equivalent product at no charge.

We appreciate your understanding.