Shipping

 
All deliveries have been instructed to be signed for, so please make sure you provide an appropriate address. To avoid any issues with delivery, we highly recommend you have your order shipped to one of these locations:

A business address
An address you know you will be at through the day
An address where you know someone will be there to sign for the parcel

Addresses we cannot ship to –

P.O. Boxes
Parcel Collect Services
A.P.O. Boxes
F.P.O. Addresses

If you need to make any delivery changes, once you have been supplied your DHL tracking number, please contact your local DHL office to request the required changes.

Duties and Taxes

Depending on your shipping destination, a fee for duties and taxes will be charged at checkout. If it is not charged at checkout, you may be asked by your local customs to the duties and taxes on your product so it can be delivered. 

Important Information

Before we can complete your order dispatch, we may need to confirm your details with your card issue. We will do our best to keep delays to a minimum. This is for your protection.

Insurance

Rylan insures each purchase during the time it is in transit until it is delivered to your instructed address. A signature is required for delivery of your Rylan item. At which time, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rylan and transfer of responsibility in the same way.