Shipping

Once the item has been dispatched from our warehouse in Australia (Sydney), you will receive an email with a tracking number that will allow you to track the delivery until it arrives. Please allow our warehouse 2-3 days to process your order (5-7 days if a sale period or the launch of a new product). Transit time is usually between 2 and 7 Business days from the time you place an order on our site, depending on the shipping address.

Domestic:

Australia: 

Standard Shipping - Free
Express Shipping (Australia Post) - A calculated free from Australia Post will be charged at checkout.

International:

New Zealand:
Standard Shipping - Free
Express Shipping (Australia Post) - A calculated free from Australia Post will be charged at checkout.

All other countries internationally:
We offer a flat international shipping rate of $39.99, with all orders sent via DHL Express for fast, reliable delivery.
Taxes and duties are included in the price of your bag—no hidden fees at checkout.

All deliveries have been instructed to be signed for, so please make sure you provide an appropriate address. To avoid any issues with delivery, we highly recommend you have your order shipped to one of these locations:

A business address
An address you know you will be at through the day
An address where you know someone will be there to sign for the parcel

Important Information
Before we can complete your order dispatch, we may need to confirm your details with your card issue. We will do our best to keep delays to a minimum. This is for your protection.

Insurance
Rylan insures each purchase during the time it is in transit until it is delivered to your instructed address. A signature is required for delivery of your Rylan item. At which time, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rylan and transfer of responsibility in the same way.